Returns & Refunds

Exchanges and returns

Are you not satisfied with your order? We are very sorry about that and would love to hear what we can do to make you happy.

You can return your order within 30 days and we will make sure that the purchase amount will be credited to your account within 1-3 working days after receipt of the return.

Easy returns in 3 simple steps:

Step 1: Contact us at info@komodohouse.com to receive a return label.

Step 2: Send your order

Make sure you keep the Track & Trace code of the package. As the sender you are responsible and we don't want any misunderstandings.

Step 3: Let us know that the package has been returned with the T&T as proof and receive the purchase amount on your account

Once we have received the package, we will make sure that the purchase amount is transferred back into your bank account within 1-3 working days.

Please note: do not buy shipping labels from a carrier, they will not be reimbursed by us. Please return the original box with everything inside and do not use tape in different colours.